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| 文档标题： | 消极礼貌策略在坏消息商务英语信函中的作用_商务英语论文 |
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| 文档简介： | Abstract As an important means of business communication, business letters constitute an essential part for business activities. And those bad-news business letters (denial, complaints, claims, etc.), are quite difficult to handle because of their ne... |
